Today, data security and privacy risks continue to grow, Business Phones is dedicated to delivering high-quality customer service while safeguarding the personal information of our customers. Protecting your privacy is a priority for us. This Privacy Policy explains how Business Phones collects, uses, discloses, stores, and protects your personal information.
________________________________________

Personal Information We Collect
Business Phones collects personal information where it is reasonably required for our business operations. This includes information necessary to provide you with requested products and services and to ensure an effective customer experience.
The types of personal information we may collect include, but are not limited to:
 •Name
 •Residential or postal address
 •Date of birth
 •Gender
 •Contact details
 •Payment and billing information
 •Credit-related information
 •Driver’s licence details

We may also collect information from your interactions with Business Phones websites for analytical and marketing purposes.
In accordance with the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 (Cth) (Data Retention Act), Business Phones is required to collect and retain certain service usage information. This may include details such as:
 •The type of services provided
 •The source and destination of communications (for example, phone calls and emails)
 •Internet and WAN service connection and disconnection records
 •Allocation of IP addresses

The Data Retention Act expressly prohibits the collection of internet browsing history or the content of communications, and Business Phones does not collect this information.
________________________________________


Information We Do Not Collect
Business Phones does not collect or access the content of your communications, including emails, voice communications, or internet browsing data. We also do not access any information stored on infrastructure located within our data centres or on hosted virtual infrastructure.
________________________________________


How We Collect Personal Information
We collect personal information through various channels where reasonably necessary to deliver our services. These may include, but are not limited to:
 •Application and onboarding forms
 •Email correspondence
 •Support tickets
 •Telephone conversations
We may also use cookies or similar technologies on our websites to gather usage data, which may include personal information from time to time.
Additionally, Business Phones collects service usage information through logging tools embedded within our core network infrastructure.
________________________________________


Website Data Collection and Advertising Technologies
Our websites may use technologies provided by third-party partners to help us recognise your device and better understand how users interact with our sites. This information allows us to improve our services and display advertising that may be more relevant to your interests.
These partners may collect data relating to your activity on our websites to help us:
 •Monitor and analyse website traffic and usage patterns
Opting Out of Interest-Based Advertising
Some third-party partners may use technologies that are not affected by browser cookie settings. If your browser does not allow you to block these technologies, you can opt out of interest-based advertising through the following platforms:

 •Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
 •European Digital Advertising Alliance (EDAA): http://www.youronlinechoices.com/
 •Digital Advertising Alliance (DAA): http://optout.aboutads.info/?c=2&lang=EN
________________________________________


How We Use and Share Personal Information
Business Phones uses personal information for purposes such as account setup, service delivery, billing, and maintaining the security and integrity of our services.
To deliver services effectively, we may disclose personal information to third parties, including:
 •Suppliers and service partners involved in providing your services
 •Technicians engaged to investigate or resolve service faults
 •Debt collection agencies and other parties assisting with debt recovery
 •Other telecommunications or information service providers, including for billing or directory services

Information collected through cookies or similar technologies is used solely to improve our systems and marketing activities. Business Phones does not sell personal information.
Any information collected and retained under our Data Retention Act obligations may be disclosed to:
 •Government or regulatory bodies (including the Telecommunications Industry Ombudsman) where required or permitted by law
 •A nominated recipient where compelled by a court order
 •Law enforcement agencies for the enforcement of criminal or other laws
Access to retained data is strictly regulated under the Data Retention Act.

________________________________________


Storage, Security, and Overseas Data Transfers
All personal information held by Business Phones is stored securely on servers located within Australia. In some cases, information may be transmitted securely through data centres in the United States or Europe where required for operational purposes.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. When personal information is no longer required for its original purpose, we will take reasonable steps to destroy or permanently de-identify it.
Most personal information is retained within client records for a minimum period of seven (7) years.
________________________________________


Accessing and Updating Your Information
You may request access to personal information held by Business Phones by contacting us on 1300 02 33 99 option 1. Proof of identity will be required before we provide access to any personal information.
Business Phones aims to ensure all personal information remains accurate and current. If you wish to update or correct your information, please contact us using the details below.
________________________________________


Feedback and Complaints
Business Phones welcomes enquiries and complaints regarding the handling of personal information. You can contact us as follows:

Email: support@businessphones.com.au
Phone: 1300 02 33 99 option 1
Mail:
   Business Phones Privacy Contact Officer
   Suite 100, 50 St Georges Tce
   Perth WA 6000

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted on 1300 363 992 or via www.oaic.gov.au.